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Aiho ships to all 50 U.S. states. We are an American brand headquartered in Los Angeles, CA and all orders are processed and shipped within the continental United States. Standard delivery times range from 5 to 10 business days.

Yes. All Aiho outdoor furniture uses UV-stabilized PE rattan that resists fading and cracking, paired with powder-coated rust-proof steel frames. Our products are built to withstand rain, sun, humidity, and temperature fluctuations across all U.S. climates. The Textilene fabric used in our bistro sets is additionally quick-drying and tear-resistant.

Absolutely. Every Aiho product comes with pre-labeled parts and clearly illustrated step-by-step instructions. No professional assembly is required. Most customers complete setup in under 90 minutes. If you run into any difficulty, our support team is available to help by email 6 days a week.

Yes. The cushion and pillow covers on our patio furniture sets are fully removable and machine washable. Simply unzip them, wash on a gentle cycle, and let them air dry. The high-density foam inserts maintain their shape and support even after repeated cleaning.

Yes — that is one of Aiho's defining features. The 5-piece sectional supports at least 4 different configurations: Lounge Chair layout, Single Chair arrangement, full Outdoor Sofa, and Love Seat setup. Seating clips lock pieces securely together in any configuration you choose. This makes it ideal for different spaces and occasions.

Aiho backs every product with a 5-year quality promise covering manufacturing defects in materials and workmanship. If you experience any issue that is not the result of normal wear or misuse, contact our support team at [email protected] and we will work to resolve it within 24 hours — including replacement parts or a full product replacement where appropriate.

Once your order ships, you will receive a tracking number via email. You can use that number to track your shipment in real time. If you have any questions about your order status, email us at [email protected] with your order number and we will respond within 24 hours.

Yes. The Aiho Hall Tree is specifically designed with an anti-tip device that anchors the unit to the wall, preventing accidental tipping. This is especially important in homes with young children or pets. The bench surface is smooth and safely weight-tested, and the MDF construction is sturdy and wobble-free on standard flooring.